One of the best things about telemedicine is the incredible team of Wello Nurse Practitioners, who are all devoted to keeping you and your family healthy! That includes Kayla, who brings many years of experience caring for babies and children. She’s passionate about preventive health and knows there’s no “one size fits all” approach when it comes to healthcare. Read on to find out what Kayla loves most about her job (she names a few highlights!) and what her days at work look like.

Wello Nurse Practitioner

1) What inspired you to become a nurse practitioner?

The bulk of my nursing career has been spent in intensive care units, particularly with babies and children. In pediatric intensive care, we sadly see a lot of deaths. I started to wonder where things went wrong, if or what was missed, how these young souls would never get the chance to grow old. My focus transformed from treatment to emphasis on wellness, prevention, and health maintenance. This introspection is what led me to the Nurse Practitioner Family All Ages program.

2)What brought you to Wello? How long have you been working with Wello?

I heard through the grapevine in the Calgary nurse practitioner network about a new and innovative program offering primary care to the city’s residents through telemedicine. The idea really excited me in terms of supporting patients where they are at home or in their offices. I interviewed with Wello in their beginning days but the timing didn’t work out until Fall 2017. I am honoured to have joined such a dynamic and skilled team.

3) What do you like best about working with Wello?

I like the opportunities for growth, the identification of gaps in the system, and partnering with people – but I know that’s more than one item! By delivering primary care in a non-traditional way, we are able to meet unfulfilled needs. Most of us aren’t under the one-size-fits-all category. I also love that this program is about the people and working with them. The person over the problem is always a stronger approach in my experience.

4) What is the biggest challenge about the work you do?

There are some limitations in providing care remotely. Assessments have a stop point when conducted from afar. However, we can at least get the process going when triaging and assessing remotely.

5) If you were to give clients one piece of health advice, what would it be?

It has to work for you. Being true to yourself and realistic are integral to success in achieving and maintain one’s wellness and health.

6) Is there a health area you specialize in?

I spent many years working in intensive care units with neonates, infants, children, teens, and young adults. It is my distinct pleasure to work with all the little ones and their families.

7) Describe a typical day on the job.

There is no typical day. Every single day is different. I get to provide care by phone, email, video and also see some patients in clinic through INLIV.

I travel in and around the city, visiting patients. My services range from providing support to reviewing results, to regular wellness exams for children and adults. I establish and order treatments and work with specialists and other clinicians to best manage a patient. I ensure time-sensitive acute care by mobilizing our acute care system in Calgary to admit and manage a patient.

8) Anything else you’d like to share?

I am constantly learning from my clients and know that I am fortunate to be a part of all these people’s lives in their daily, their happy, their sacred, and their sad moments.

Want to make an appointment with one of our Wello Nurse Practitioners?

If you’re a Wello member, you can book a phone, video visit in one of these easy and convenient ways:

  • Call a Wello Care Coordinator at 1-888-585-2120
  • Log into your account from
  • Email an appointment request to

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